When should we arrive? What happens if we arrive late?

Please arrive 15 minutes before your scheduled time so that we can give you an introduction to your room experience and go over a few house rules. You’ll also be asked to sign a standard waiver at that time. If your party arrives late and we’re able to accommodate you, then we’ll do our best to do so. However, if there’s another party scheduled immediately after your time, you’ll be asked to reschedule.